Great News! You can now have all of your NSF and Uncollected Funds returns re-presented automatically, saving you both time and money. gotoBilling can handle this step for you and take one more item off of your to-do list.
Here’s how the process works:
First, an ACH item is returned for either NSF or Uncollected Funds (R01 and R09 return codes).
Next, gotoBilling will automatically schedule the transaction to process again according to the schedule you choose.
The ACH Settlement Report will show the date that the transaction will be represented and the new transaction will appear in the Transactions tab and in the Customer Profile page along with the other pending transactions.
The Quick Stats on the Home Page will display that you have re-presentments scheduled and will provide you a link to view all re-presentments in queue. The transaction details are listed including effective date, dollar amount and the presentment number.
The new transaction will appear in the Transactions tab and in the Customer Profile page along with the other pending transactions as well. You will be able to delete or edit the re-presentment transaction in the same way you would edit any other transaction.
Once processed, the Settlement Report will display the 2nd and 3rd Presentments in their own sections for easy viewing.
Now–how do you set up your account for automatic re-presentments? Easy, just email support@gotobilling.com or come into live support. We will set up your account with the parameters you request. Here are your options:
# of Presentments: 1, 2 or 3
You can choose to have a transaction only submit one time, or you can select the transactions to be submitted two or three times. After 3 presentments, a transaction will be considered ineligible to re-present. A new transaction must be started from scratch.
Timing of 2nd and 3rd presentments
Second and third presentments can occur according to predetermined schedules. You can choose to have them scheduled for a certain number of business days following the return (such as 2, 3 or 4 days later). You can opt to have them re-present on a given day of the week (the Friday following a return for example) or you can have them scheduled for common paydays of the 1st and 15th.
It’s just that easy. Feel free to let us know if you have any questions. We hope you enjoy the new feature and take advantage to all that gotoBilling has to offer.
